The Approvals tab on your My Access Page contains the logs as well as the current status of all Requests sent to you as an Approver. This is to ensure that all requests raised by the users are reviewed and validated by an authorized approver. This section includes:

Understanding the approval interface

The following table lists various possible actions in the approval view with their purposes:

Action

Purpose

Request ID

System generated ID for each request raised.

Type

Request type - could be password request or access request. 

Requested by

User who has raised the request.

Requested on

The date and time when the request were raised.

Comment

Description of why the request was raised.

Ticket no

User-defined text or number or combination of both. 

Current status

Status of the request.

Approving a request via web interface

  • Login to Sectona PAM with your username and password.

  • Select the instance that you wish to work on from the instance drop-down list on the top of the navigation bar.

  • After receiving the request (provided you are an authorized approver), you can click on Approvals on the My Access page. Click on the request ID that has to be approved. You can either approve or reject the request based on your choice. A log of all the requests and approvals will be created too.

Approving a request via email approvals

  • Login to Sectona PAM with your username and password.

  • Select the instance that you wish to work on from the instance drop-down list on the top of the navigation bar.

  • After receiving the request (provided you are an authorized approver), you will receive an email notification on the request raised.  You can click on the link that resides in the email to open the My Access page in a new window. You can either approve or reject the request based on your choice. A log of all the requests and approvals will be created too.

If the Incoming POP3 feature has activated in your Email Gateway configuration, you can approve a request by replying to the mail. In the POP3 configuration, there are keywords defined for approving and rejecting the requests. You need to contact your PAM administrator to get the list of the keywords.

Approving multiple requests

  • Login to Sectona PAM with your username and password.

  • Select the instance that you wish to work on from the instance drop-down list on the top of the navigation bar.

  • Go to My Access page and click on Approvals tab.
  • All the requests will be listed on the screen. Select the request you wish to approve or reject by clicking on the respective checkbox of Request ID.
  • Click on the Action button. Select Approve or Reject from the drop-down.
  • Provide Approval Comment ad and click on Yes.

If you need help, please contact your organization's Sectona PAM Administrator.