You may raise a request for a password checkout (of an account) or gaining direct access to the target asset. This section also highlights viewing request logs and pending requests. Suppose you want to checkout a password of an account or require access to an asset to perform a certain task. You can raise a request in order to do that. The purpose behind this is to ensure limited and controlled access thereby dismissing any unnecessary privileges given to users. This section includes:

Understanding the request interface

The following table includes the various actions in the requests view with their purposes:

Action

Purpose

Request ID

System generated ID for each request raised.

Type

Request type - could be password request or access request. 

Requested by

User who has raised the request.

Requested on

The date and time when the request were raised.

Comment

Description of why the request was raised.

Ticket no

User-defined text or number or combination of both. 

Current status

Status of the request.

TerminateClick on the icon to terminate the request.

Raising a request for password

  • Login to Sectona PAM with your username and password.

  • Select the instance that you wish to work on from the instance drop-down list on the top of the navigation bar.

  • Go to the Request tab.

  • Click on Action button and select "New Request".

  • The workflow request window appears. Choose the type of request as Password for the desired target asset category and type.

  • A list of target assets corresponding to the chosen asset category and type will appear.

  • Click on the desired target asset.

  • Enter the Start On date, Duration, Comment and Ticket number.

After clicking on Submit, the request will appear under the Request tab with the type as Password.

You can also check the request details and the authorized approver by clicking on the request ID. 

Once the request is approved by the approver for access, you get your password in plain text or a secure link for password on mail as configured by your admin.

Raising a request for access

  • Login to Sectona PAM with your username and password.

  • Select the instance that you wish to work on from the instance drop-down list on the top of the navigation bar.

  • Go to the Request tab.

  • Click on Action button and select "New Request".

  • The workflow request window appears. Choose the type of request as Access for the desired target asset category and type.

  • A list of target assets corresponding to the chosen asset category and type will appear.

  • Click on the desired target asset.

  • Enter the Start On and End on date.

  • Select the Access mode as Once for taking one time access of an asset.

  • Select the Access mode as Multiple for taking access for more than one time in the specified duration.

  • Enter the Duration for access, Comment and Ticket Number.

After clicking on Submit, the request will appear under the Request tab  with the type as Access.

You can also check the request details and the authorized approver by clicking on the request ID. 

Once the request is approved by the approver for access, you get your password in plain text or a secure link for password on mail as configured by your admin.

If you need help, please contact your organization's Sectona PAM Administrator.