Issue with Connection establishment using a specific AD account
If user is unable to connect on windows asset with specific AD account:
![image-20240116-080039.png](../__attachments/1029800125/image-20240116-080039.png?inst-v=ce079e7c-4cf2-4dff-9d9f-aedcbb41c2c6)
Issue description:
When all the users are unable to connect an asset with a specific AD account then the above-mentioned image may appear.
This issue occurs when the specific account is not in Remote Desktop user group of local servers or is not mentioned in NLA users.
Resolution:
To resolve and check this issue–
Navigate to Server Manger click on Remote Desktop which should be in enabled mode.
![image-20240116-080442.png](../__attachments/1029800125/image-20240116-080442.png?inst-v=ce079e7c-4cf2-4dff-9d9f-aedcbb41c2c6)
Click on Remote and Select user and add specific AD account.
![image-20240116-080456.png](../__attachments/1029800125/image-20240116-080456.png?inst-v=ce079e7c-4cf2-4dff-9d9f-aedcbb41c2c6)
![image-20240116-080507.png](../__attachments/1029800125/image-20240116-080507.png?inst-v=ce079e7c-4cf2-4dff-9d9f-aedcbb41c2c6)
Now, test and try to check this with the specific account which was giving error.