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Overriding workflow-based access

In a situation where a user belonging to a specific workflow can also belong to another workflow. It might happen that the user will have to wait for the previous request to be approved which gives rise to a deadlock situation. Here, the administrator will have to manually delete or terminate the request raised by the user. This will override the workflow that has been stuck due to the pending request. User can override the access only when the Access Type is selected as Once. 

This section consists of all the log & pending requests to checkout a password of an account or require access of an asset to perform a certain task. The procedure to terminate a request is

  • Login to the system and select EPM from the product navigator.

  • Navigate to Policies.

  • Select Workflow Management from the sidebar and click on "All requests".

  • Click on the (3 dot) more options icon of workflow you want to delete and select Edit/View.

  • If you click on Edit then you can click on the delete button at the bottom of the form.

  • If you click on View and then on the delete (bin) icon at the top right screen.

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