Managing approvals
The Approvals tab on your My Access Page contains the logs and the current status of all Requests sent to you as an Approver. This is to ensure that all user requests are reviewed and validated by an authorized approver. This section includes the following:
Understanding the approval interface
The following table lists various possible actions in the approval view with their purposes:
Action | Purpose |
|---|---|
Request ID | System generated ID for each request raised. |
Type | Request type - could be a password request or access request. |
Requested by | User who has raised the request. |
Requested on | The date and time when the request was raised. |
Comment | Description of why the request was raised. |
Ticket no | User-defined text or number or combination of both. |
Current status | Status of the request. |
Approving a request via the web interface
Select Sectona PAM product with your username and password.
Select the instance you wish to work on from the instance drop-down list at the top of the navigation bar.
After receiving the request (provided you are an authorized approver), click on Approvals on the My Access page. Click on the request ID that has to be approved. You can either approve or reject the request based on your choice. A log of all the requests and approvals will be created too.
Approving a request via email approvals
Select Sectona PAM with your username and password.
Select the instance you wish to work on from the instance drop-down list at the top of the navigation bar.
After receiving the request (provided you are an authorized approver), you will receive an email notification on the request raised. You can click on the link in the email to open the My Access page in a new window. You can either approve or reject the request based on your choice. A log of all the requests and approvals will be created too.
If the Incoming POP3 feature has been activated in your Email Gateway configuration, you can approve a request by replying to the mail. In the POP3 configuration, keywords are defined for approving and rejecting requests. You need to contact your PAM administrator to get the list of keywords.
Approving multiple requests
Login to Sectona PAM with your username and password.
Select the instance you wish to work on from the instance drop-down list at the top of the navigation bar.
Go to the My Access page and click on the Approvals tab.
All the requests will be listed on the screen. Select the request you wish to approve or reject by clicking on the respective checkbox of Request ID.
Click on the Action button. Select Approve or Reject from the drop-down.
Provide Approval Comment ad and click on Yes.
When you raise a password/access request, it is sent to the approver for approval on the same level. You cannot raise a request if you are the only approver on the list.
If you need help, please contact your organization's Sectona PAM Administrator.