Raising a request
You may raise a request for a password checkout (of an account) or to gain direct access to the target asset. This section also highlights viewing request logs and pending requests. Suppose you want to checkout a password of an account or require access to an asset to perform a specific task. You can raise a request to do that. This ensures limited and controlled access, thereby dismissing any unnecessary privileges given to users. This section includes the following:
Understanding the My Request interface
The following table includes the various actions in the Active request section view with their purpose:
Action | Purpose |
|---|---|
Request ID | System generated ID for each request raised. |
Type | Request type - could be a password request or access request. |
Requested by | User who has raised the request. |
Requested on | The date and time when the request was raised. |
Comment | Description of why the request was raised. |
Ticket no | User-defined text or number or combination of both. |
Current status | Status of the request. |
Terminate | Click on the icon to terminate the request. |
Raising a request for a password
Login to Sectona PAM product with your username and password.
Select the instance you wish to work on from the instance drop-down list at the top of the navigation bar.
Go to Active Request under My Request Section
Click on + New Request button
The workflow request window appears. Choose the type of request as Password for the desired target asset category and type and click on show.
A list of target assets corresponding to the chosen asset category and type will appear.
Check on the desired target asset(s) and click on next.
Enter the Start On date, Duration, Comment, and Ticket number.
After clicking on Submit, the request will appear under the Active Request Section.
You can also check the request details and the authorized approver by clicking on the view button in front of the request.
Once the approver approves the access request, you get your password in plain text or a secure link for password on mail as configured by your admin and the request record is maintained under 'Request Log' section.
Raising a request for access
Login to Sectona PAM product with your username and password.
Select the instance you wish to work on from the instance drop-down list at the top of the navigation bar.
Go to Active Request under My Request Section.
Click on + New Request button
The workflow request window appears. Choose the type of request as Access for the desired target asset category and type.
Check the desired target asset(s) and click on next.
A list of target assets corresponding to the chosen asset category and type will appear.
Check the desired target asset(s) and click on next.
To gain account access for a particular period, enter the Start On and End on date and time.
To set a specific time, Uncheck the Any option or and enter the required values in the Schedule Time fields.
Note: You get account access based on the date and time you entered in the Start On and End On field. Once the requested time is over, you cannot access the account, and the requested account will be removed from the My Access list.
Select the Access mode as Once for taking one-time access to an asset.
Select the Access mode as Multiple for taking access more than once in the specified duration.
Enter the Duration for access, Comment, and Ticket Number.
After clicking on Submit, the request will appear under the Active Request Section.
You can also check the request details and the authorized approver by clicking on the View button in front of the request.
Once the approver approves the access request, you can view the asset for the specified duration under 'All Assets' on My Access Page.
If you need help, please contact your organization's Sectona PAM Administrator.
For all requests and approvals, you will be notified via email'